Health is complicated. We’ve got answers.

The modern take on health treatments for a happier you. Gone are the days of in-person doctor visits, exposure to sick patients, and long lines at the pharmacy. UpScript has the treatments you need with online medical experts here to get you feeling fantastic, faster than ever. Start by picking your treatment, tell us about yourself, speak with a healthcare provider, and order with ease.

Email:
Patient Support: service@UpScriptCare.com
Technical Issues: service@UpScriptCare.com

 

Phone:
Toll Free Patient Support:
(800) 810-4497

 

Patient Support Hours: (Eastern Time)
Monday – Sunday 6 AM – 12 AM EST

1. Complete medical questionnaire – Answer a few medical questions that the healthcare provider will review during your consultation.
2. Register – Set up an account by providing your name, email, and password.
   
3. Schedule and pay for your telehealth visit – Schedule a telehealth appointment and provide payment information.
   
4. Meet with a healthcare provider – Conduct a telehealth consultation to find out if a prescription is right for you. The consultation type depends on your state regulations.

You will first be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking. Then, you will register your account

 

Next, one of UpScript’s licensed telehealth providers will conduct a video, audio, or digital telehealth consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

All states require some interaction between a telehealth provider and patient in order to prescribe medication. However, regulations governing the type of interaction or consultation differ from state to state. Depending on the state, you may speak with a provider over the phone or via a video (or audio) call on our UpScript platform.

Depending on your state, you will be required to have an audio, video, or digital visit with a healthcare provider.

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state.

 

You will receive a confirmation email with a link to join the audio visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click “Begin Scheduled Visit.” Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. In some cases, you may receive a call from 480-707-4556. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have.

 

If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact UpScript.

 

OFFICE HOURS FOR AUDIO CONSULTS:
Monday – Sunday 6 AM – 12 AM EST

If your state requires a video consultation, UpScript will direct you to schedule a brief visit with one of their Doctors or Nurse Practitioners. UpScript’s site uses secure, private, high-quality streaming video between you and their licensed Doctors and Nurse Practitioners. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of Doctors and Nurse Practitioners who are licensed in your state.

 

You will receive a confirmation email with a link to join the video visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have.

 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact UpScript.

 

OFFICE HOURS FOR VIDEO CONSULTS:
Monday – Sunday 6 AM – 12 AM EST

If your state requires a digital consultation, you’re able to interact with a licensed healthcare provider without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer questions about your medical history online and an independent telehealth provider licensed in your state will review your responses to determine whether or not a prescription is appropriate for you.

 

After completing your prescription request, you will be directed to select a provider from the available list to review your information. Our providers generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

A telehealth visit with a medical expert on UpScript costs $35.

UpScript accepts credit cards, debit cards, prepaid cards, flexible spending account (FSA), and health savings account (HSA) cards.

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

UpScriptCare or UpScript will appear on your credit card statement. If you have any questions, please call (800) 810-4497.

No. We are happy to accept HSA and FSA to help cover consultation costs, but at this time we are not accepting insurance.

Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also email the pharmacy or the healthcare provider directly.

 

If you believe you have received an incorrect medication, please do not take the medication and contact Patient Support immediately.

You may choose to have your prescription sent to your local pharmacy of choice or to our partner Alto for free home delivery. If you need to make any changes to your preferred pharmacy, please contact Patient Support for assistance.

Patients can select how they want to receive their prescriptions during the initial questionnaire prior to scheduling their appointment. You can either pick up your medication at a local pharmacy, or have it delivered to your door via Alto, our home delivery partner.

 

Reach out to customer support if you need to change your method!

Medication prescribed from respiratory appointments (COVID-19, flu, etc.) will receive free same-day deliveries if you are located in the following delivery areas: Austin, Dallas, Denver, Houston, Irvine, New York City (Bronx, Brooklyn, Manhattan, Queens, and Staten Island), Las Vegas, Long Island, Los Angeles, Sacramento, San Diego, San Francisco, San Jose, Seattle; OR free national overnight delivery through FedEx.

 

Medication prescribed from migraine appointments will receive free same-day deliveries if you are located in the following delivery areas: Austin, Dallas, Denver, Houston, Irvine, New York City (Bronx, Brooklyn, Manhattan, Queens, and Staten Island), Las Vegas, Long Island, Los Angeles, Sacramento, San Diego, San Francisco, San Jose, Seattle; OR free standard delivery.

 

Please note there are cut-off times for scheduling same-day delivery (weekdays 4PM, weekends 12PM).

In most cases, you’ll be able to schedule an appointment and be seen virtually by a healthcare provider within 15 minutes.

It’s up to you. If you aren’t sure what’s bothering you, an in-person doctor’s visit could help. Your respiratory provider can discuss your symptoms and examine you in person. Plus, they can do any necessary tests right then and there. On the other hand, a telehealth provider can talk to you about your respiratory symptoms and can recommend any testing. And if you already know you have a certain condition, they can give you advice on treatment options and can likely give you a new prescription right away, if eligible.

You may help someone book their UpScript appointment, but that person will still need to be present during the virtual visit.

Not necessarily. You’ll just need to complete a medical questionnaire and have your computer or phone ready for the virtual appointment. You also may want to have your FSA or HSA info ready (if you have either type of account) as you can use those funds towards payment.

UpScript services are available to individuals who are 18 years of age or older.

You do not need an existing prescription. One of UpScript’s licensed Prescribers will review your medical history to determine which treatment is appropriate for you.

The questionnaire has about 34 questions and takes about 10 minutes to complete. Please be sure to have your insurance information and any recent health history records available when completing the questionnaire.

 

You must complete the entire medical questionnaire in order to finish setting up your UpScript Telehealth appointment, but you can stop and come back to it later if you need more time to finish it.

If there is a prior authorization in process, you will receive communications from UpScript on the status of your prior authorization.

It is recommended that the consumer outreach the pharmacy where the prescription was originally filled so that the pharmacy can reach out to the provider to request the refill.

 

If the provider requires a discussion or visit with the consumer, it is recommended that the consumer complete a telehealth or in person online request to meet with the provider. If the consumer would like to confirm refill with the provider online only or via audio, the ability to do this (rather than scheduling an appointment) is dependent on responses to the Pfizer for All medical questions and the individual state laws. The UpScript (telehealth) and/or ZocDoc (in-person appointment) online systems will inform the consumer as to options for him/her.

The respiratory and migraine Pfizer for All program (for a telehealth appointment through UpScript or an in-person appointment through ZocDoc) focuses on one condition only (respiratory or migraine issues). We recommend you complete the medical questionnaire, then speak with the doctor during your telehealth or in-person appointment regarding conditions.

 

If your issue is different than respiratory or migraine, we recommend you contact your primary care physician for assistance.

Yes, UpScript Patient Support can help with finding a provider, booking an appointment, or managing your UpScript account via a phone call.

 

Note: Visit the Patient Support page for hours of operations and contact information.

If you miss your scheduled appointment with a healthcare provider, you will be charged for that scheduled appointment. UpScript will attempt to contact you to reschedule your appointment. If you do not respond and/or do not choose to reschedule your appointment, you will be responsible for payment of the fee associated with your appointment.

UpScriptCare.com is available in all 50 states and the District of Columbia.

TO FILE A CONSUMER COMPLAINT:

File a complaint with Utah DOPL: Here

File a complaint with Iowa Medical Board: Here

File a complaint with Kentucky Medical Board: Here

File a complaint with Maine Medical Board: Here

File a complaint with Maryland Medical Board: Here

File a complaint with Rhode Island Medical Board: Here

File a complaint with Texas Medical Board: Here

File a complaint with Vermont Medical Board: Here

In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your telehealth provider for emergency medical care.